Shipping & Delivery Policy
Ensuring your luxury surface sheets arrive flat, protected, and on schedule across Delhi, Gurugram, Noida, and surrounding regions.
1. Regional Coverage & Serviceable Zones
Glora Sheet maintains extensive central warehousing within Delhi NCR, allowing fast fulfillment throughout the National Capital Region:
Delhi & New Delhi
South Delhi (Greater Kailash, Vasant Kunj, Defense Colony), Central Delhi, West Delhi (Rajouri Garden, Punjabi Bagh), North Delhi, East Delhi.
Gurugram (Gurgaon)
Golf Course Road, Golf Course Extension, DLF Phases 1–5, Cyber City, Sohna Road, New Gurugram (Sectors 80–115).
Noida & Greater Noida
Noida Expressway (Sectors 128–150), Sector 18, Sector 62, Greater Noida West (Noida Extension), Pari Chowk, Knowledge Park.
Faridabad & Ghaziabad
Faridabad (Sectors 14–21, Neharpar, Green Field), Ghaziabad (Indirapuram, Vaishali, Raj Nagar Extension, Crossings Republik).
2. Standard Dispatch & Delivery Timelines
| Item Type | Dispatch Turnaround | Delhi NCR Doorstep Delivery | North India Projects |
|---|---|---|---|
| Free Physical Samples | Same Day / 24 Hours | 24 to 48 Hours | 2 to 4 Business Days |
| In-Stock Decorative Sheets | Within 24 Hours | 24 to 72 Hours | 3 to 6 Business Days |
| Custom / Made-to-Order Veneers | 5 to 7 Business Days | 6 to 9 Business Days | 7 to 12 Business Days |
3. Specialized Sheet Freight & Packaging
Standard couriers and general parcel delivery trucks are not equipped for large-format 8×4 ft architectural panels. Glora Sheet maintains a dedicated surface logistics standard:
- Flatbed Vehicle Stacking: All sheets are stacked strictly horizontal on flat, level platform beds (Tata Ace, Mahindra Bolero Maxi Truck, or Eicher commercial freight). Sheets are never rolled, folded, or slanted against vehicle sidewalls to avoid structural stress or warping.
- Corner & Edge Protection: High-density cardboard corner angle protectors and shock-absorbing bubble wrap buffers are strapped to every bundle to prevent transit edge chipping.
- Protective Surface Film: High-gloss marble sheets and decorative surfaces retain peelable protective poly-films that must remain intact until carpentry assembly is concluded.
4. Curbside Delivery & Site Unloading Rules
- Curbside Ground Delivery: Vehicle transportation is provided on a curbside / ground-floor delivery basis at the closest accessible unloading point of your project site address.
- Unloading Responsibility: The Customer or their site supervisor / contractor is responsible for providing sufficient labor to unload sheets from the delivery tempo and transport them to the designated floor.
- Service Elevator & Stairwell Clearance:Standard 8×4 ft sheets (2440 mm × 1220 mm) may not fit into standard residential passenger lifts. Please verify that service elevators or stairwells have adequate turning radius before arrival.
5. Freight Charges & Free Delivery Slabs
- Sample Shipments: Physical sample swatches under our standard designer program are shipped with 100% free delivery across Delhi NCR.
- Project Volume Orders: Commercial orders exceeding our minimum qualifying invoice value (communicated upon quotation) qualify for complimentary doorstep vehicle freight across Delhi NCR.
- Small Lot Deliveries: For small-quantity supplementary sheet orders, transparent vehicle freight is billed at actual transport rates based on site distance from our warehouse hub.
6. Transit Insurance & Damaged Sheet Protocol
Every shipment leaving our warehouse is covered by full transit insurance against vehicle collisions, moisture ingress, and transit impacts.
On-Delivery Inspection Protocol:
- Examine the outer bundles and sheet edges in the presence of the delivery driver.
- If any corner crack, deep surface scratch, or bent core is detected, immediately photograph the damage from multiple angles.
- Record the specific damaged sheet count on the driver's physical Proof of Delivery (POD) challan.
- Send the photos and order invoice to our dispatch desk via WhatsApp (+91 80765 15402) within 48 hours.
Upon verification of transit damage, we arrange an express priority replacement at zero additional expense to ensure your carpentry deadlines remain intact.
7. Inter-State & North India Project Freight
For architectural projects outside Delhi NCR—including Haryana (Karnal, Panipat, Ambala), Punjab (Chandigarh, Mohali, Ludhiana), Uttar Pradesh (Lucknow, Kanpur, Agra, Meerut), and Rajasthan (Jaipur, Jodhpur)—we coordinate wooden crate dispatch via licensed national logistics carriers (V-Trans, TCI Freight, Safexpress) with e-Way Bill compliance.
8. Real-Time Tracking & Dispatch Coordination
Once your order is loaded onto the delivery vehicle, our dispatch team notifies your site supervisor with the vehicle registration number, driver contact details, and estimated time of arrival (ETA).
For real-time dispatch updates, contact our transport coordinator directly on +91 80765 15402.
Questions regarding this policy?
Contact the Glora Sheet Compliance and Customer Care Desk for official clarifications or grievance redressals.