Cancellation & Refund Policy

1. Order Cancellation Window

• Pre-Dispatch Cancellation: Standard in-stock sheet orders may be canceled without penalty any time prior to vehicle loading and dispatch from our central Delhi warehouse. A 100% refund will be processed to your original payment method.
• Post-Dispatch Cancellation:If cancellation is requested after the delivery vehicle has departed our warehouse, two-way logistics freight costs and vehicle handling fees will be deducted from the eligible refund amount upon the shipment's return to our hub.
• Custom Pressed & Cut-to-Size Orders: Made-to-order architectural panels, special veneer pressing, or custom grooved sheets cannot be canceled once fabrication has commenced.

2. Damaged in Transit & Defective Sheets

We take extreme precautions in packaging and freight, but should unexpected transit damage occur:

• 48-Hour Reporting Window: Any cracked corners, deep gouges, core fractures, or manufacturing defects must be reported within 48 hours of delivery and prior to any substrate mounting or carpentry work.
• Immediate Priority Replacement: Upon photographic verification via our WhatsApp dispatch desk (+91 80765 15402), we immediately dispatch an identical replacement sheet on our next available vehicle run at zero additional charge.
• Full Refund Alternative: If an exact replacement batch or design code is unavailable in inventory, you may elect to receive a 100% refund of the invoiced amount for that sheet.

3. Return Eligibility & Material Condition

To qualify for a voluntary return or exchange of excess in-stock sheets:

• Pristine Physical State: Sheets must be completely intact, uncut, unglued, free from pencil or chalk markings, and in original salable condition.
• Protective Poly-Film Intact: The factory-applied protective film on high-gloss marble sheets, mirrors, and metallic surfaces must not have been peeled or removed.
• Return Request Timeline: Return requests must be logged within 7 calendar days from the delivery date.
• Safe Reverse Transport: Returns must be transported flat and protected using approved surface freight to avoid edge damage during reverse transit.

4. Non-Returnable & Custom Products

The following categories are strictly excluded from voluntary returns or exchanges:

• Sheets that have been cut, sized, drilled, routered, or pasted onto plywood/MDF substrates.
• Special import orders or custom-pressed veneers tailored specifically for your project blueprints.
• Discontinued clearance batches or custom color-match lots explicitly designated as final sale.
• Adhesives, primers, edge bands, or hardware items with broken manufacturer seals.

5. Refund Processing & Banking Timelines

Once returned materials are physically received and inspected by our warehouse quality team:

1. Inspection Approval: Inspection is concluded within 24 to 48 hours of warehouse receipt.
2. Refund Initiation: Our accounts team initiates the banking refund within 2 business days of approval.
3. Credit to Account: Depending on your payment method:
   • UPI / Net Banking: 2 to 4 business days.
   • Credit / Debit Card (via Razorpay): 5 to 7 business days depending on the issuing bank.
   • RTGS / NEFT Commercial Transfer: 1 to 2 business days directly to your corporate account.

6. Free Sample Orders Policy

Physical sample swatches (approx. 4×6 or 6×8 inch) distributed under our complimentary sample program are intended solely for tactile and architectural color evaluation. They are non-returnable and do not carry a monetary refund value.

7. Step-by-Step Return or Refund Request

To initiate a return or replacement swiftly:

1. Message our Dispatch Desk on WhatsApp: Send a message to +91 80765 15402 or email [email protected].
2. Provide Order Details: State your invoice number, site address, and specific sheet codes (e.g., GS01AA001).
3. Attach Visual Documentation: Attach high-resolution photos or videos showing the full sheet and close-ups of any affected areas.
4. Resolution: Our team coordinates an immediate replacement delivery or issues a return pickup authorization within 24 hours.